Frequently Asked Questions

The programme depends on the agreed scope, product lead times, access and what is found after strip-out. A room-specific schedule should be confirmed after the home survey and before work begins.

The home survey identifies plumbing and electrical requirements. Your written scope should identify any regulated or trade-specific work and who is responsible for it before the project begins.

Keeping fixtures near existing services can reduce disruption, but the soil pipe, wastes, water supplies and floor construction must be checked at survey before any layout is confirmed.

The planning guide covers walk-in showers, grab rails, comfort-height toilets, level access and usable storage heights. Individual mobility needs and the room must be assessed before an accessible layout is specified.

Waterproofing, ventilation, drainage and product compatibility should be specified for the actual room. The written scope should identify the chosen system and installation requirements before work starts.

The online designer can create an AI style impression, which is inspiration rather than an exact layout. After the home survey, we review the detailed plan and material choices with you; where appropriate, the agreed post-survey design service can also include a 3D visualisation before work begins.

The online tool shows common fixture and finish directions. Actual products, availability, suitability, lead times and costs are confirmed during the specification and quotation process.

A home survey reduces uncertainty but cannot reveal every concealed issue. Your written contract should explain how unexpected work and any price or programme change will be assessed and agreed.

Any installation warranty and applicable manufacturer warranties should be stated in your written quote or contract. The website does not add a warranty beyond those written terms and your statutory rights.

Compact rooms can benefit from space-efficient fixtures, storage planning and careful door and clearance checks. The final layout must be based on surveyed measurements and fixed services.